Contact Us

At E-CIG, we strive for full customer satisfaction! We will work to make things right. It is that simple! Feel free to contact us so that we can follow your case well and serve you better:

You can reach us, chat with us and get the customer service in real time
with our live support. Our online Support Hour:
Mon.-Sat. 8am-11:30am, 1pm-5pm (China Office Hour)
You can contact us by online Feedback or by email .

Our manufacturing company is located at Cixi City, the center of the Yangzi River Tri-Angle Special Economic Developing Zone. It takes two hours driving from Shanghai Pudong Airport, passing by Hangzhou Bay Bridge, the longest bridge of the world; or it takes one and half hour driving from Hangzhou Airport; or it takes one hour driving from Ningbo Airport.

USA Customer Service:

E-Cig Technology Inc.

2451 N. Rainbow Blvd.

Unit 2015
Las Vegas, NV 89108

You can contact us by online E-MAIL or call

Tel: (775)410-ECIG       

(775)410-3244

To server our customers in US and Canada better, we have set up speciallly the USA Customer Service Office. You can try our Electronic Cigarettes absolutely risk-free: 30-day risk free money back guarantee . If you're not completely satisfied, simply return the product to our USA Office - even if used - for a complete refund of the purchase price (less S&H fee). For your replacement of the Batteries and Chargers, please just send us your replaced batteriy or charger in an envelop to our USA Office, we will be happy to replace for you from our USA Office according to our Guarantee Policy.